Privacy Policy

Last updated: January 2025

At Kids Kinetics, your privacy and the protection of your personal information are very important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our practice, use our services, or engage with us online.

What Information We Collect

We may collect the following types of personal information:

Patient Information: Name, date of birth, medical history, and treatment details.
Parent/Guardian Information: Name, contact details (phone, email, address), and payment details.
Other Information: Information you provide during consultations or when contacting us via our website, email, or phone.

Why do we collect and use information about you?

We primarily collect and use personal information about you to provide our physiotherapy services to you and to communicate with you and others involved in your care in relation to those services.

We also sometimes use that information for other purposes, including:

to help us manage our accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts, management of our IT systems and
to conduct accreditation, quality assurance or internal audits.

How We Use Your Information

We use your information to:

Provide tailored physiotherapy services to meet your child’s needs.
Communicate with you about appointments, assessments, and therapy progress.
Send newsletters and marketing emails about updates, events, and services (you can opt out at any time).
Comply with legal and regulatory obligations (e.g., health record-keeping).
Improve our services and ensure a high-quality experience for all clients.

How We Store and Protect Your Information

We store your personal information electronically in compliance with Australian privacy laws. Measures we take include:

Password-protected systems and encryption for sensitive data.
Regular audits to ensure data security.
Limiting access to authorized personnel only.

Disclosure of Your Information

We will not share your information with third parties unless:

You give us explicit consent.
It is required by law (e.g., reporting obligations).
It is necessary to coordinate care with other healthcare providers (e.g., pediatricians or schools) with your consent.

Your Rights

You have the right to:

Access and update your personal information.
Request corrections if your information is inaccurate or incomplete.
Opt-out of receiving newsletters and marketing emails by following the unsubscribe link in our emails or contacting us directly.
Complain about a potential breach of your privacy by contacting us (see below).

Website and Online Privacy

If you interact with our website, we may collect non-identifiable information like browsing patterns using cookies. You can disable cookies through your browser settings.

If you have any questions, concerns, or complaints about this Privacy Policy or your personal information, please contact us:
Kids Kinetics
Email: info@kidskinetics.com.au

If you have a privacy-related concern about us If you have concerns about the way we’ve handled your privacy, let us know. You should do that in writing. We will then try to respond to you within 30 days. If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commission, whose contact details are:
APA_Privacy_Policy_template_FA_Jan2020
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Post: GPO Box 5218 Sydney New South Wales 2001
Website: https://www.oaic.gov.au/privacy/privacy-complaints/

Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

Privacy Policy

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